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Salesforce.com Leads In Record-Centric Customer Service Management Software

The Forrester Wave™ Vendor Summary, Q2 2007

May 24, 2007

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Why Read This Report

Salesforce.com, a dominating force in the software-as-a-service (SaaS) market, has emerged as a Leader in our record-centric customer service management software evaluation. The salesforce.com platform, although not as strong as some other offerings, is complemented by a wide array of third-party applications that are pre-integrated and available almost immediately through the AppExchange. As a multivendor solution, the salesforce.com (plus partners) offering is more robust than many single vendor solutions and better integrated than a typical "integrate-it-yourself" installation.

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