Satama Delivers Customer Satisfaction And Strong Technology Vision
The Forrester Wave™ Vendor Summary, Q4 2007
October 18, 2007
Why Read This Report
Based out of Finland, Satama also has offices in Germany, Sweden, and the Netherlands. Satama showed great strengths in the way it works, collaborates, and gets the best from staff. Its work, however, was below average in both the Web Site Review and the Brand Image Review. Despite these results, it received the highest customer satisfaction score (tied with Conchango), which Forrester attributes to satisfied employees acting as advocates with a high-service attitude.
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