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For Customer Experience Professionals

Satama Delivers Customer Satisfaction And Strong Technology Vision

The Forrester Wave™ Vendor Summary, Q4 2007

October 18, 2007

Authors

  • By Marta Baigorri
  • with Craig Menzies,
  • Jaap Favier,
  • Steven Geller

Why Read This Report

Based out of Finland, Satama also has offices in Germany, Sweden, and the Netherlands. Satama showed great strengths in the way it works, collaborates, and gets the best from staff. Its work, however, was below average in both the Web Site Review and the Brand Image Review. Despite these results, it received the highest customer satisfaction score (tied with Conchango), which Forrester attributes to satisfied employees acting as advocates with a high-service attitude.

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