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For Security & Risk Professionals

Security Strength And Ease Benchmark: US Online Retail Banking 2017

February 14, 2017


Why Read This Report

In a race to meet customer acquisition and retention targets while reducing account takeover (ATO) fraud, financial services firms have strived to ensure that their sites are both secure and easy to use. This is not always easy for S&R pros to achieve, but it is very doable with repeatable and consistent security measures. In this report, we introduce the Forrester security strength and ease-of-use benchmark and use it to evaluate five large US retail banking websites to see how their online channels meet both our security and ease criteria.

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  • The Forrester Security Strength And Ease Benchmark

Table of Contents

  • S&R Pros Must Strike A Balance Between Security And Ease of Use
  • Introducing Forrester's Security Strength And Ease Benchmark
  • US Retail Banking Sites Must Please And Protect Diverse Users
  • US Retail Banks: Website Security Is Strong But Could Improve
  • Recommendations

  • Unify, Consolidate, And Make Security Consistent
  • Supplemental Material
  • Related Research Documents

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