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For Infrastructure & Operations Professionals

Service Providers Up The Ante On Digital Operations With Intelligent IT Automation

Processes: The Continuous Deployment Playbook

November 20, 2018

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This is the Processes report in The Continuous Deployment Playbook For 2019.

Why Read This Brief

Global systems integrators (GSIs) are often an entry point for advanced automation technologies that support operational processes. Major service providers are building cognitive and robotic process automation (RPA) solutions that promise to make a dramatic impact on IT delivery costs, service quality, and customer satisfaction. Infrastructure and operations (I&O) professionals should read this report to understand how best to leverage and work with their service providers' automation portfolios and integration services as artificial intelligence (AI)-related I&O solutions alternatives expand.

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