Seven Steps To Create And Sustain A Customer-Centric Culture

CX Pros Must Prepare And Execute Customer-Centric Culture Transformations
October 6th, 2016
William Willsea
and Rachel Birrell


Transforming cultures to be customer-centric is one of the toughest challenges that customer experience (CX) professionals face. That's because changing the culture of an organization requires the successful orchestration of many initiatives. This report

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