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Shared Services: If WyCAN, So Can You!

Thought Leadership And Teamwork Enable Cost-Savings And Better Service For Consortium Members

February 7, 2014

Why Read This Report

Public sector organizations don't have the privilege of dialing back on scope in challenging economic times. In fact, when the going gets tough, government organizations often have to kick into high gear. That is certainly the case with state unemployment insurance (UI) programs in the US, which saw spikes in applications when the economy slumped. Was state technology infrastructure up to the task? The US Department of Labor (DOL) didn't think so and offered big money to modernize insurance systems. The consortium of Wyoming, Colorado, Arizona, North Dakota (WyCAN) received a series of grants to invest together in a common unemployment insurance system to manage UI tax, claims and benefits, and appeals. The WyCAN project illustrates thought leadership in its business and technology management vision and teamwork in its execution and governance — providing best practices for undertaking a shared technology procurement and services development.

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Table of Contents

  • Situation: States Must Pull The Plug On Legacy Technology Systems
  • Best Practices: Combine Thought Leadership And Teamwork
  • Results: Distribute Costs And Risks And Enable A Better Experience
  • RECOMMENDATIONS

  • Shared Services Improve Efficiency And User Experience At Lower Cost
  • Supplemental Material
  • Related Research Documents

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