Report

So You’ve Journey Mapped. Now What?

Three Ways To Use A Completed Journey Map As A Transformation Tool
July 6th, 2020
With Contributors:
TJ Keitt
Brian Mukasa
and Shayna Neuburg

Summary

CX pros should read this report to assess an existing map and learn about three ways to use it: as a starting point for designing the future; a tool to measure and show progress; and a way to teach employees about CX.

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