Social Breaks The Logjam On Business Process Improvement Initiatives
An Empowered Report: Empower Process HEROes With The Right Social Techniques And Tools
February 24, 2011
Why Read This Report
As business process management (BPM) adoption continues to spread, more business process professionals are tapping social techniques to extend the reach and impact of their process improvement efforts beyond traditional boundaries. During process design, teams leverage social tools to more easily engage stakeholders in process discovery and definition, including frontline workers, customers, and partners. For process development, some process pros turn to social and Web 2.0 tools by using BPM software-as-a-service (SaaS) offerings. And during process execution, teams leverage social to support dynamic business processes. Process pros must evaluate the potential impact of social to their BPM program and develop a game plan to incorporate social techniques that accelerate time-to-value and improve business and customer engagement.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Tools And Templates
Best Practice Assessments
- Forrester's Social BPM Readiness Assessment: Is Your Initiative Ready For Social BPM?
Table of Contents
- Consensus And Adoption Issues Bring BPM Initiatives To A Grinding Halt
- Social Offers An Approach For Better Business Engagement On BPM Initiatives
- Embrace Social's Potential To Drive Your BPM Initiative To Higher Value
- Related Research Documents
The Renaissance Of EPSS As An Informal Learning Tool
May 11, 2011 | Claire Schooley
Snapshot: Benchmark Business Process Skills With ABPMP's BPM Professional Certification Program
March 11, 2011 | Clay Richardson
Xerox Jolts The Document Processing Services Market With A Major BPO Acquisition
October 5, 2009 | Craig Le Clair