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For Customer Experience Professionals

Specialty Designers, North America, Q2 2018

Forrester's Overview Of 24 XD Providers Offering Human-Centered Specialty Design Services

June 14, 2018

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Why Read This Report

You can contract with specialty designers — a type of XD provider — to apply human-centered design to: 1) craft experiences that use emerging technologies; 2) get to production faster; and 3) work with specific vendors' products, such as CRM or commerce platforms. But to realize these benefits, you'll first have to select from a diverse set of providers that vary by size, capabilities, geography, and vertical market focus. CX pros should use this report to understand the value they can expect from a specialty designer and select one based on size and capabilities.

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Table of Contents

  • Improve CX With A Human-Centered Specialty Design Provider
  • Select Providers Based On Size And Capabilities
  • Choose Based On Capability, Geography, And Vertical Fit
  • Recommendations

  • Assemble Your Shortlist Of XD Providers
  • Supplemental Material
  • Related Research Documents

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