Report

Stop Trying To Replace Your Agents With Chatbots

Four Approaches To Using Chatbots To Augment Your Agents Offer Clear Benefits For Companies And Customers
April 17th, 2019
With Contributors:
Rachel Birrell
and Peter Harrison

Summary

Customer service organizations are in a heightened state of chatbot mania. Many are rushing to replace their agents with chatbots, believing that doing so will cut costs and increase efficiencies. But removing agents from the service workflow is not the o

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