Trends Report

Supply Chain KPIs That Support Digital Business

A Shift In Customers' Expectations Requires A Shift In Metrics

November 8th, 2016
PZ
Phoenix Zhang
With contributors:
Christopher Andrews , Bill Seguin , Kara Hartig

Summary

The quality of your customers' experience depends on how quickly you get the right product to them. This task challenges supply chain management, logistics, as well as application development and delivery (AD&D) pros. You can't afford to let the supply chain run loose anymore, so you'll need to understand what to measure. This report lays out the key issues with supply chain performance measurements. It also introduces the top five key performance indicators (KPIs) to monitor success, help you streamline the process, and poise your organization for success.

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