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For Customer Insights Professionals

TechRadar™: Artificial Intelligence Technologies And Solutions, Q1 2017

It's Time To Put On Your Training Wheels

January 18, 2017


Why Read This Report

Artificial intelligence (AI) has been around since the 1950s and become increasingly popular over the past few years due to advances in deep learning and data storage and processing. With the launches of IBM Watson and Salesforce Einstein, AI evokes some of the greatest minds of the 20th century. Customer insights (CI) pros must determine how AI can help them surface insights to win, serve, and retain customers. This report uses Forrester's TechRadar methodology to identify and analyze the current and future prospects of 12 AI technologies and solutions.

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Table of Contents

  • For CI Pros Today, AI Means Automating Insights
  • Overview: TechRadar For AI Technologies And Solutions
  • AI Technologies And Solutions TechRadar: Put On The Training Wheels
  • Recommendations

  • Start With A Roomba, And Build To C-3PO
  • What It Means

  • AI Will Be More R2-D2 And Less Arnold The Terminator
  • Supplemental Material
  • Related Research Documents

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