Tech Tide Report

TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies

September 9th, 2013
John Rakowski, null
John Rakowski
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Doug Washburn , Thayer Frechette

Summary

The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this remains an elusive promise due to rapid rises in business and technology complexity. On top of this, enterprise IT leaders are shifting from an "aligned IT" to an "empowered BT" archetype to better support internal business capabilities and fuel digital offerings for external customers. To stay competitive, monitoring strategies must address critical business processes, services, and applications. This TechRadar report is the first of five that examine 18 categories of business technology monitoring solutions that are most relevant to both the aligned IT and empowered BT archetypes. Use these reports to understand why business technology monitoring matters, what categories of technology to consider, and the maturity and business value of these solutions as you assemble your business technology monitoring road map.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.