Save or Share this Report

For Application Development & Delivery Professionals

TechRadar™: Digital Customer Experience Technologies, Q1 2015

February 6, 2015

Primary author headshot

Authors

Why Read This Report

Consumers are delighted by digital experiences that are effective, easy to use, and make the customer feel good. How are you going to keep up? Firms face an expanding ecosystem of technology supporting digital customer experiences, and they are falling behind on making innovative use of the technologies that will provide continuously evolving experiences in the age of the customer. Application development and delivery (AD&D) professionals must take charge to help implement and manage these solutions. This report defines the use cases, business value, and outlook for the technologies that comprise the core digital customer experience technologies.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Table of Contents

  • Digital Experience Delivery Technologies Are Converging
  • Overview: TechRadar For Digital Customer Experience Technologies
  • Contextual Delivery And Optimization Are The Holy Grail
  • Recommendations

  • Transform Digital Experiences With The Right Technology Road Map
  • Supplemental Material
  • Related Research Documents

Recommended Research