New Wave Report

The Forrester New Wave™: AI-Enabled Consumer Intelligence Platforms, Q3 2021

The Nine Providers That Matter Most And How They Stack Up

July 20th, 2021
Cinny Little, null
Cinny Little
With contributors:
Srividya Sridharan , Robert Perdoni


In Forrester's evaluation of the emerging market for AI-enabled consumer intelligence (AICI) platforms, we identified the nine most significant providers in the category — Brandwatch, Digimind, Khoros, Linkfluence, NetBase Quid, Resonate, Sprinklr, Synthesio, and Talkwalker — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Customer insights professionals can use this report to select the right partner for their AI-enabled consumer intelligence needs.

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