Wave Report

The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020

The Eight Providers That Matter Most And How They Stack Up

Boris Evelson
 and  two contributors
Jun 17, 2020

Summary

In our 27-criterion evaluation of people-focused AI-based text analytics platforms, we identified the eight most significant ones — Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus, OpenText, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps AD&D professionals and their customer insights (CI) and customer experience (CX) colleagues select the right one for their needs. Additionally, Forrester recommends that AD&D pros consider the text analytics platforms evaluated in "The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020," which uses similar evaluation criteria for more document-oriented use cases.

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