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For Enterprise Architecture Professionals

The Anatomy Of An Operating Model

An Operating Model Framework For Designing Adaptive Organizations

July 11, 2019

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Why Read This Report

Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of methodologies and common terminology still hinders their design. Organization architects have an opportunity to improve operating model design by providing a framework and an associated design process. This report lays out the framework and uses enterprise architecture (EA) as an example to show how to implement the framework. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Being An Agile Digital Organization Is Not Enough To Succeed
  • Six Core Components Define The Adaptive Operating Model Framework
  • Recommendations

  • Understand Your Firm's DNA And Then Build Your Operating Model
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