The Business-IT Expectation Gap
Importance Of Technology Is Not Matched By IT Effectiveness
November 7, 2008
Why Read This Report
Forrester's 2008 business technology (BT) survey of 600 business executives reinforces what many IT executives may sense: While technology is very important to firms, IT is not expected to meet, nor does it succeed at meeting, the technology needs of the business. To close this expectation gap, IT organizations will need to set a baseline understanding of how IT is perceived in their own firm, communicate more effectively with business peers, and forge a more sharply etched partnership role that will move them closer to becoming a BT, not an IT, organization. Warning: Not to change is to lose ground.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Business Organizations Depend On Technology But Not Necessarily On IT
- Despite The Gap, Business Partners Expect IT To Do Most Of The Work
- The Survey Should Catalyze Change In IT Behavior
- Related Research Documents