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For CIOs

The Business-IT Expectation Gap

Importance Of Technology Is Not Matched By IT Effectiveness

November 7, 2008

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  • By Alex Cullen
  • with Laurie M. Orlov,
  • Brandy Worthington,
  • Bobby Cameron

Why Read This Report

Forrester's 2008 business technology (BT) survey of 600 business executives reinforces what many IT executives may sense: While technology is very important to firms, IT is not expected to meet, nor does it succeed at meeting, the technology needs of the business. To close this expectation gap, IT organizations will need to set a baseline understanding of how IT is perceived in their own firm, communicate more effectively with business peers, and forge a more sharply etched partnership role that will move them closer to becoming a BT, not an IT, organization. Warning: Not to change is to lose ground.

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Table of Contents

  • Business Organizations Depend On Technology But Not Necessarily On IT
  • Despite The Gap, Business Partners Expect IT To Do Most Of The Work

  • The Survey Should Catalyze Change In IT Behavior
  • Related Research Documents