Report

The CX Transformation Imperative

It's Not Whether To Transform CX; It's When And How
September 14th, 2016
With
John Dalton
Dylan Czarnecki
Scott Ross
and Kara Hartig

Summary

A handful of famous brands have thrived despite their dreadful customer experience (CX). But now a confluence of digital disruption, consumer hyperadoption, and rising customer expectations threatens to take them down. To acquire and retain customers in t

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