Trends Report

The Canada Customer Experience Index, 2015

Benchmarking The Canadian Brands That Create The Most Loyalty With Their Customer Experience

June 8th, 2015
Megan Burns, null
Megan Burns
Corey Stearns, null
Corey Stearns
With contributor:
Michael Gazala

Summary

Six in 10 Canadian companies want to improve their customer experience (CX) in 2015. Forrester's Canada Customer Experience Index (CX Index™) benchmarks 194 companies that do business in Canada across 15 industries. CX professionals can use this report to learn which companies and industries in Canada create the most loyalty with their CX and which ones have room for improvement. We also reveal some brands that perform well north of the border but lag behind in the US, and vice versa.

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