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For Customer Experience Professionals

The Canada Customer Experience Index, 2016

Canadian Company Scores Reveal A Year Of Stagnation

September 29, 2016

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Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in Canada and the specific brands that you must beat to take the lead in your own industry. We also compare traditional industries with their digital competitors and uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • The Canadian Customer Experience Stagnated In 2016
  • CX At Traditional Firms Now Meets Or Beats The Digital Competition
  • Emotion Holds The Key To CX-Fueled Loyalty
  • Recommendations

  • Ground Your CX Improvement Program In Driver Analysis
  • Supplemental Material
  • Related Research Documents

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