Trends Report

The Canada Digital Retailers Customer Experience Index, 2019

How Canadian Digital Retail Brands Earn Loyalty With The Quality Of Their Experience

January 21st, 2020
Harley Manning, null
Harley Manning
Sam Karpinski, null
Sam Karpinski
With contributors:
Fiona Swerdlow , Lily Varon , Ben Salamin , Shayna Neuburg

Summary

How well do leading digital retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 11 digital retail brands that were analyzed as part of the Canada CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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