The Customer Experience Index, France 2014

March 25th, 2014

Joana de Quintanilha VP, Principal Analyst

Harley Manning

With contributors:

Oliwia Berdak , Jonathan Browne , Corey Stearns , Colin Campbell

Summary

How good is the experience at leading French companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 38 French brands across eight industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, wireless service providers, and insurers. Customer experience professionals should use this report to understand the competitive environment in France and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.