Trends Report

The Customer Experience Index, Germany 2014

May 28th, 2014
Jonathan Browne, null
Jonathan Browne
With contributors:
Joana de Quintanilha , Harley Manning , Carla O'Connor , Colin Campbell

Summary

How good is the experience at leading German companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 25 German brands across seven industries — including airlines, banks, electronics manufacturers, insurers, retailers, TV service providers, and wireless service providers. Customer experience professionals should use this report to understand the competitive environment in Germany and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.

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