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For Application Development & Delivery Professionals

The Dawn Of Digital Decisioning

New Software Automates Immediate Insight-To-Action Cycles Crucial For Digital Business

April 19, 2018


Why Read This Report

A key challenge in digital business: deciding what to do in the customer's moment of need — and then doing it. Digital decisioning software capitalizes on analytical insights and machine learning models about customers and business operations to automate actions (including advising a human agent) for individual customers through the right channels. Read on to learn about the requirements driving these new use cases, their potential to improve customer experiences, and the challenges application development and delivery (AD&D) pros face in building them.

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Table of Contents

  • Problem: Customer Experience Demands New Speed And Capacity
  • Solution: Digital Decisioning Software
  • Platforms For Digital Decisioning Applications Are Emerging
  • Recommendations

  • Act Now On Digital Decisioning
  • What It Means

  • Improved AI Will Power Digital Decisions
  • Supplemental Material
  • Related Research Documents

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