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For Infrastructure & Operations Professionals

The Employee Experience Imperative

The Experience Factors That Matter Most To Employees — And How To Improve Them

December 15, 2017


Why Read This Report

If your company is struggling with employee engagement, chances are it's looking in the wrong places. If you're responsible for employee technology but not involved in discussions to improve engagement, it will be difficult, or even impossible, to move the needle. Engagement is an outcome of the employee experience (EX), and while there's a mosaic of factors that influence EX, technology plays a significant role. This report will arm infrastructure and operations (I&O) leaders with critical knowledge about how to understand and improve employee experience by digging deep to spot the causal factors and making better decisions about technology policy and enablement.

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Table of Contents

  • Great Employee Experience Is Paramount But Elusive
  • Superficial Overtures And Basic Misunderstandings Plague EX Efforts
  • Defining EX Doesn't Have To Be Complicated
  • Put Human-Centered Principles At The Heart Of Your EX Effort
  • Recommendations

  • To Diagnose EX, Look Beyond The Benchmarks
  • What It Means

  • A New Executive Role Will Usher In The Age Of The Employee
  • Supplemental Material
  • Related Research Documents

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