Trends Report

The Empowered BT CIO

A Road Map For CIOs To Succeed In An Empowered World

July 18th, 2011
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
Marc Cecere, null
Marc Cecere
Nigel Fenwick, null
Nigel Fenwick
Khalid Kark, null
Khalid Kark
Chip Gliedman, null
Chip Gliedman
Craig Symons, null
Craig Symons
With contributors:
Sharyn Leaver , Kimberly Naton

Summary

Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud, and video to bypass IT. Your customers expect on-demand information, customized user experiences, and mobile apps. Your data center functions are being outsourced to gain cost efficiencies. All this can sound dismal for the CIO and the IT organization. Some CIOs have reacted by vigorously defending their turf from these encroachments; others are more optimistic about the future of their role but concede that they will have less control over their technology environment. Forrester believes that these changes bring a unique opportunity for CIOs to step up and lead their technology organizations into the world of empowered BT (business technology). They can do this by taking a three-pronged strategy of developing people and processes to support a new governance paradigm, embracing disruptive technologies that fuel business innovation, and partnering with the business to drive growth and customer engagement.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.