Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables
The Enterprise Wearables Journey, 2017
February 1, 2017
Why Read This Report
In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other categories. Infrastructure and operations (I&O) leaders need a strategy for equipping employees with wearables (business-to-employee [B2E]) to drive productivity and operational excellence and a second strategy for driving interaction innovation with digital customer experience (business-to-business-to-consumer [B2B2C]). This report lays out the terrain that I&O must travel to succeed with enterprise wearable technology. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with data, insights, and examples for 2017.
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Table of Contents
- Technology Innovation Must Solve Business Problems
- Why Wearables Make The Grade For Enterprise Innovation
- Wearables In The Enterprise: The Next Decade
- Don't Port Existing Processes To Wearables — Re-Engineer Them
What It Means
- Enterprise Wearables Will Be A Bigger Market Than Consumer
- Supplemental Material
- Related Research Documents