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For Customer Experience Professionals

The Five Essential Steps To Plan Your CX Transformation

The Strategy Report In The CX Transformation Playbook

June 19, 2017

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This report is part of "Plan" in The CX Transformation Playbook.

Why Read This Report

Customer experience (CX) transformations are huge, complex, and expensive. That's why, as a CX transformation leader, you need to craft a plan detailing why and how you want to transform your company as well as when the transformation will start showing results. In this report, we first explain how to decide whether CX is strategic for your company and then describe the steps that will help you chart your course to transformation.

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Table of Contents

  • To Help Create Your Strategy And Road Map, Take Five Essential Steps
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