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The Forrester Banking Wave™: Indian Online Banking Websites, Q3 2018

Indian Online Banking Websites Don't Yet Meet Global Standards

July 23, 2018

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Why Read This Report

Digital banking leaders need to build online banking around customer needs, empowering them to manage their finances while reassuring them by providing support along the way. To see how helpful online banking websites are to customers, we evaluated the secure websites of seven large Indian banks. This Industry Wave™ lays out where these banks excel, where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.

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Table of Contents

  • Indian Online Banking Websites Fall Short Of Global Excellence
  • Prioritize Improvements In Online Banking To Remain Competitive
  • Recommendations

  • Focus On Customer Needs To Deliver Great Banking Experiences
  • How Forrester Can Help

  • Get Objective Recommendations For Your Banking Websites
  • Supplemental Material
  • Related Research Documents

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