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For Application Development & Delivery Professionals

The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

The 11 Providers That Matter Most And How They Stack Up

June 22, 2018


Why Read This Report

In Forrester's evaluation of the emerging market for AI-fueled speech analytics, we identified the 11 most significant providers in the category — Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Application development and delivery (AD&D) professionals can use this review to select the right partner for their speech analytics needs.

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Table of Contents

  • Speech Analytics Has Found Its Voice With AI
  • AI-Fueled Speech Analytics Evaluation Overview
  • Vendor QuickCards
  • Supplemental Material
  • Related Research Documents

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