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The Forrester Retail Quarterly Earnings Review, Q4 2020

Highlights From 27 Retail Q4 2020 Earnings Call Transcripts

May 18th, 2021
Fiona Swerdlow, VP, Research Director
Fiona Swerdlow VP, Research Director
Madeline Cyr, Researcher
Madeline Cyr Researcher
With contributors:
Taylor Hansen , Ashley Villarreal

Summary

As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review for Q4 2020 highlights key insights from the earnings calls of 27 publicly traded retail companies. See the accompanying PDF to learn, for example, about new developments in delivery, how traditional store retailers are experimenting with new ways to shop, and how spending shifted online during the holiday season.

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