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The Forrester Tech Tide™: Digital Claims Management, Q4 2019

Sixteen Technologies Underpin Claims Management

October 11, 2019

Why Read This Report

Claims management is critical to insurers' ability to protect customers in times of duress while protecting firms' financials. To accelerate performance in claims management, carriers are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 16 technology categories that support claims management. Insurance executives should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Digital Claims Management Will Protect Customers And Your Financials
  • Select Claims Technologies That Offer High Business Value
  • Invest In And Maintain Claims Tech With High Business Value
  • Experiment With Chatbots, Mobile FNOL, RPA, And Others
  • Invest In AI-Enhanced Claims Processing And Other Technologies
  • Maintain Claims Management Systems, DPA, And Others
  • Divest From Knowledge Management And Secure Communications
  • Supplemental Material
  • Related Research Documents

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