Save or Share this Report

For eBusiness & Channel Strategy Professionals

The Forrester Tech Tide™: Digital Claims Management, Q4 2019

Sixteen Technologies Underpin Claims Management

October 11, 2019

Why Read This Report

Claims management is critical to insurers' ability to protect customers in times of duress while protecting firms' financials. To accelerate performance in claims management, carriers are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 16 technology categories that support claims management. Insurance executives should read this report to shape their firm's investment approach to these technologies.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Table of Contents

  • Digital Claims Management Will Protect Customers And Your Financials
  • Select Claims Technologies That Offer High Business Value
  • Invest In And Maintain Claims Tech With High Business Value
  • Experiment With Chatbots, Mobile FNOL, RPA, And Others
  • Invest In AI-Enhanced Claims Processing And Other Technologies
  • Maintain Claims Management Systems, DPA, And Others
  • Divest From Knowledge Management And Secure Communications
  • Supplemental Material
  • Related Research Documents

Recommended Research