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For Customer Experience Professionals

The Forrester Tech Tide™: Experience Design, Q3 2018

Nineteen Technologies Underpin Experience Design

August 23, 2018


Why Read This Report

Experience design (XD) is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in XD, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 19 technology categories that support experience design. XD professionals should read this report to shape their firm's investment approach to these technologies.

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Table of Contents

  • Supercharge Experience Design For Customer Success
  • Choose XD Technologies That Improve Processes And Outcomes
  • Invest In And Maintain XD Technologies With High Business Impact
  • Experiment With Design Collaboration Tools And Others
  • Invest In Design System Platforms And Others
  • Maintain Customer Feedback Tools, Prototyping Tools, And Others
  • Divest From Flowchart And Diagram Tools
  • Supplemental Material
  • Related Research Documents

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