Save or Share this Report

For Infrastructure & Operations Professionals

The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

Tools And Technology: The Modern Technology Operations Playbook

October 22, 2019

Authors

Why Read This Report

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 15 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Table of Contents

  • Drive Operations Success With Modern Technology Operations
  • Select Modern Tech Operations Tools That Offer High Business Value
  • Invest In Modern Tech Operations Tools With High Business Value
  • Experiment With Automation Aggregators, Virtual Agents, And Others
  • Invest In AIOps, DevOps Services, ESM, And Others
  • Maintain Commitments To APM, CMDB, ITSM, And Others
  • Divest From Capacity And Infrastructure Asset Management Tools
  • Supplemental Material
  • Related Research Documents

Recommended Research