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For Infrastructure & Operations Professionals

The Forrester Wave™: Appliance-Based End User Experience Monitoring, Q2 2007

Tealeaf Technology, Coradiant, HP, And NetQoS Lead In Specific Markets, But It's A Hot Contest

June 21, 2007

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Authors

  • By Jean-Pierre Garbani
  • with Thomas Mendel, Ph.D.,
  • Reedwan Iqbal

Why Read This Report

Forrester evaluated leading appliance-based end user experience monitoring vendors across 35 criteria and found that although all the vendors use a very similar technology, they now target their products to at least four specific end user experience monitoring markets: business marketing, global application performance debugging, Web-based application performance, and J2EE/.NET application performance management. Tealeaf Technology is a leader in serving business marketing needs, while Coradiant is a leader in monitoring and debugging the performance of Web applications, followed by Europe-based Moniforce. HP is a leader in providing an end user experience monitoring tool that complements its application management suite; CA, Compuware, and Quest Software closely follow in this category. Finally, NetQoS leads Compuware in offering a performance analysis tool that provides performance information on any IP-based protocol. The Compuware solution is also very strong in HTTP/HTTPS transaction performance, which makes it the most versatile solution in this evaluation. At the end of the day, all these products compete very closely with each other — to the extent that the major differentiator resides in how well their reporting capabilities suit the target audience.

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Table of Contents

  • The End User: The Ultimate Judge Of IT Performance
  • Appliance-Based End User Experience Monitoring Evaluation Overview
  • Evaluation Analysis
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents