Skip to main content

Save or Share this Report

For eBusiness & Channel Strategy Professionals

The Forrester Wave™: B2C Commerce Suites, Q3 2012

The Solution Providers That Matter Most And How They Stack Up

September 24, 2012

Primary author headshot


  • By Brian K. Walker
  • with Peter Sheldon,
  • Zia Daniell Wigder,
  • Lily Varon

Why Read This Report

In Forrester's 75-criteria evaluation of global business-to-consumer (B2C) enterprise-class commerce suite vendors, we identified the 10 most significant software providers — Demandware, Digital River, hybris, IBM, Intershop, Magento, Micros-Retail, Oracle (ATG), RedPrairie, and SAP — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness and channel strategy professionals select the right partner for their B2C online and multichannel commerce solution.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: B2C Commerce Suites, Q3 '12

Table of Contents

  • Businesses Continue To Aggressively Invest In Commerce Technology
  • B2C Commerce Suite Evaluation Overview
  • B2C Commerce Suites Have Evolved Substantially
  • Vendor Profiles
  • Supplemental Material