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For Application Development & Delivery Professionals

The Forrester Wave™: CRM Suites, Q4 2018

The 11 Providers That Matter Most And How They Stack Up

October 22, 2018

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Why Read This Report

In our 33-criterion evaluation of CRM suite providers, we identified the 11 most significant ones — Aptean, bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right CRM provider for their needs.

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Table of Contents

  • Modern CRM Is At The Heart Of The Age Of The Customer
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents

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