Wave Report

The Forrester Wave™: CRM Suites, Q4 2018

The 11 Providers That Matter Most And How They Stack Up

October 22nd, 2018
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Liz Herbert , Daniel Hong , John Bruno , Lori Wizdo , Sarah Dawson , Peter Harrison

Summary

In our 33-criterion evaluation of CRM suite providers, we identified the 11 most significant ones — Aptean, bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right CRM provider for their needs.

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