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For Customer Insights Professionals

The Forrester Wave™: Customer Analytics Service Providers, Q2 2019

The 12 Providers That Matter Most And How They Stack Up

May 30, 2019

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Why Read This Report

In our 33-criterion evaluation of customer analytics service providers, we identified the 12 most significant ones — Allant Group, Clarity Insights, CSS Corp, EXL Service, Fractal Analytics, Genpact, LatentView Analytics, Mu Sigma, ProKarma, Tiger Analytics, Tredence, and TTEC — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals select the right one for their needs.

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Table of Contents

  • Clients Prefer Performance And Products Over Pilots And Projects
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents

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