Skip to main content

Save or Share this Report

For CIOs

The Forrester Wave™: Desktop Videoconferencing, Q3 2013

Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo

September 13, 2013

Primary author headshot


  • By Philipp Karcher
  • with Peter Burris,
  • Kelsey Murphy

Why Read This Report

There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria evaluation, we identified the 10 most significant software providers in three of those categories — Avaya, Blue Jeans Network, Cisco Systems, IBM, IOCOM, LifeSize, Microsoft, PGi, Polycom, and Vidyo — and researched, analyzed, and scored their products. Another report, the Forrester Wave on webconferencing, evaluates solutions whose feature set prioritizes sharing content and offers videoconferencing as a secondary feature. This report details our findings about how well the evaluated products fulfill our criteria and where they stand in relation to each other to help the collaboration leadership team select the right solution for the company's environment.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: Desktop Videoconferencing, Q3 '13

Table of Contents

  • Desktop Videoconferencing Is Changing The Game
  • Desktop Videoconferencing Evaluation Overview
  • UC And Collaboration Strategy Separates The Leaders
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents