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For eBusiness & Channel Strategy Professionals

The Forrester Wave™: Global Commerce Service Providers, Q1 2012

SapientNitro, Deloitte, And IBM GBS Lead, With A Strong Pack Of Contenders Close Behind

February 24, 2012


  • By Brian K. Walker,
  • Peter Sheldon
  • with Zia Daniell Wigder,
  • Lily Varon

Why Read This Report

In Forrester's 72-criteria evaluation of the top 12 global commerce service providers (GCSPs), we found that SapientNitro, Deloitte, and IBM Global Business Services (GBS) led the pack with their comprehensive suite of services, global reach, customer base, and focus on multichannel commerce. Accenture, Acquity Group, Rosetta, Razorfish, HCL, Infosys, and arvato Systems represent strong providers with varying strengths and differentiators. Wipro and Valtech represent effective providers, but with limitations. With this report, we evaluate these firms to help eBusiness, channel strategy, and technology leaders determine the best service providers for their company to work with as they embark on programs to transform their company in the era of agile commerce.

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Table of Contents

  • The Stakes Are High And eBusiness Leaders Need A Strategic Partner
  • Global Commerce Service Providers Evaluation Overview
  • Evaluated Commerce Service Providers Represent The Best Of The Best
  • Global Commerce Service Providers Evaluation
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents