Wave Report

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

March 11th, 2011
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Christine Ferrusi Ross , Mark Grannan

Summary

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Accenture, Cognizant, HP, CSC, and Siemens (SIS). Strong Performers include Fujitsu, Mahindra IT & Business Services, Getronics Workspace Alliance (GWA), ACS, Unisys, Dell, Logica, and CGI. The market for IT infrastructure management services is evolving rapidly with the preference for asset-light transactions, continuing growth in global delivery, and the impact of the cloud serving to converge value propositions between leading contenders. The market for IT infrastructure management services is growing after a difficult period of economic uncertainty curtailed demand and as customers embrace IT outsourcing as a way to achieve cost efficiencies.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.