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For Sourcing & Vendor Management Professionals

The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

March 11, 2011


  • By Bill Martorelli,
  • Wolfgang Benkel
  • with Christine Ferrusi Ross,
  • Mark Grannan

Why Read This Report

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Accenture, Cognizant, HP, CSC, and Siemens (SIS). Strong Performers include Fujitsu, Mahindra IT & Business Services, Getronics Workspace Alliance (GWA), ACS, Unisys, Dell, Logica, and CGI. The market for IT infrastructure management services is evolving rapidly with the preference for asset-light transactions, continuing growth in global delivery, and the impact of the cloud serving to converge value propositions between leading contenders. The market for IT infrastructure management services is growing after a difficult period of economic uncertainty curtailed demand and as customers embrace IT outsourcing as a way to achieve cost efficiencies.

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Tools And Templates

Best Practice Assessments

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  • Evaluated Providers' Qualification Criteria

Vendor Selection Aids

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  • Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 '11

Table of Contents

  • Global IT Infrastructure Management Is Poised For Growth In 2011
  • Global IT Infrastructure Management Evaluation Overview
  • Leading Suppliers Converge As Leaders In A Mature Service Category
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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