Wave Report

The Forrester Wave™: Global Infrastructure Outsourcing, Q1 2015

The Global Infrastructure Outsourcing Providers That Matter Most And How They Stack Up

January 13th, 2015
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Glenn O'Donnell , Frederic Giron , Andrew Hewitt

Summary

Given companies' shift in business focus from cost reduction to growth in revenues and improving the customer experience, infrastructure outsourcing services have become an important part of providing the right level of efficiency, flexibility, quality, and innovation to support business customers' needs and expectations. Infrastructure outsourcing service providers have responded by expanding their service portfolios to include consulting, transformation and improvement, and cloud and cloud management offerings. In Forrester's 61-criteria evaluation of global infrastructure outsourcing services vendors, we identified the 13 most significant providers in the segment — Accenture, Atos, Capgemini, CGI, Computer Sciences Corp (CSC), Fujitsu, The Getronics Workspace Alliance (GWA), HCL Technologies, HP, IBM, T-Systems, Tata Consultancy Services (TCS), and Wipro — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help infrastructure and operations (I&O) professionals select the right partner for their global infrastructure outsourcing needs.

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