Wave Report

The Forrester Wave™: Global Workplace Services, Q1 2013

Evaluating Leading Providers Amidst A Category Redefinition

March 25th, 2013
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 36-criteria evaluation of workplace services vendors, we identified the eight most significant global workplace services providers — Atos, CSC, Fujitsu, Getronics Workspace Alliance (GWA), HCL Technologies, HP, IBM, and Unisys — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their workplace services requirements.

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