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For Customer Experience Professionals

The Forrester Wave™: Interactive Marketing Agencies — Web Design Capabilities, Q2 2009

Sapient, imc2, Razorfish, And Iconnicholson Lead With Ibm Interactive Close Behind

June 5, 2009

Primary author headshot


  • By Vidya L. Drego
  • with Harley Manning,
  • Andrew McInnes,
  • Angela Beckers,
  • Rachel Zinser,
  • Rachel Zinser

Why Read This Report

In Forrester's evaluation of the Web design capabilities of leading interactive marketing agencies across 18 criteria, we found that Sapient, imc2, Razorfish, IconNicholson, and IBM Interactive led the pack for transaction-led projects — due in large part to the high usability scores earned by the client reference sites they supplied. Organic, just shy of the Leaders' circle for transaction-led projects, received impressive scores for its online branding work, which boosted it into the Leaders' circle for image-led projects. New to our rankings this year, Ascentium, Blast Radius, iCrossing, OgilvyInteractive, Resource Interactive, and Rosetta emerged as Strong Performers, a category rounded out by returning agencies Critical Mass, Molecular, R/GA, VML, and Whittmanhart. Arc Worldwide completed our list of evaluated firms.

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Table of Contents

  • Demand For Web Design Work Remains Strong
  • Interactive Agency Web Design Evaluation Overview
  • We Graded Interactive Agencies Two Ways
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents