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For Customer Experience Professionals

The Forrester Wave™: Journey Mapping Platforms, Q2 2020

The Eight Providers That Matter Most And How They Stack Up

June 15, 2020

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Why Read This Report

In our 26-criterion evaluation of journey mapping providers, we identified the eight most significant ones — CustomersFirst Now, cx/omni, Decooda International, More than Metrics, MURAL, Strativity Group, SuiteCX, and UXPressia — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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Table of Contents

  • Journey Mapping Drives Alignment And Enables Remote Collaboration
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents

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