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For Customer Experience Professionals

The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

The 11 Providers That Matter Most And How They Stack Up

June 15, 2020

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Why Read This Report

In our 28-criterion evaluation of journey orchestration providers, we identified the 11 most significant ones — Alterian, BryterCX, Coveo, Engage Hub, inQuba, Kitewheel, NICE, Pointillist, Roojoom, Thunderhead, and Usermind — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals select the right one for their needs.

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Table of Contents

  • Journey Orchestration Enables Discovery And Real-Time Decisioning
  • Evaluation Summary
  • Vendor Offerings
  • Vendor Profiles
  • Evaluation Overview
  • Supplemental Material
  • Related Research Documents

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