Wave Report

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

November 14th, 2018
Alex Causey, null
Alex Causey
With contributors:
David Truog , Amanda Chen , Shayna Neuburg

Summary

Forrester evaluated two overlapping but different categories within journey analytics: journey visioning and journey orchestration. In this 28-criteria evaluation of journey orchestration platform providers, we identified the eight most significant ones — ClickFox, inQuba, Kitewheel, NICE, Pointillist, Teradata, Thunderhead, and Usermind — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals make the right choice.

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