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For Customer Experience Professionals

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

November 14, 2018


Why Read This Report

Forrester evaluated two overlapping but different categories within journey analytics: journey visioning and journey orchestration. In this 28-criteria evaluation of journey orchestration platform providers, we identified the eight most significant ones — ClickFox, inQuba, Kitewheel, NICE, Pointillist, Teradata, Thunderhead, and Usermind — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals make the right choice.

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Table of Contents

  • Journey Analytics Is Driven By Customer Obsession
  • Journey Orchestration Platforms Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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