Wave Report

The Forrester Wave™: North American ITSM Implementation Services Providers, Q2 2014

Thirteen Big And Small Vendors Vie For Top Distinctions

June 30th, 2014
Amy DeMartine, VP, Research Director
Amy DeMartine VP, Research Director
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributor:
Eveline Oehrlich

Summary

Pressure to deliver services faster and better isn't new for service management. However, in the age of the customer, where technology delivers value to external customers and the internal customers who support them, business technology services must be a priority, and delivering them quickly and well is critical to a firm's success. Firms look to IT service management (ITSM) implementation services providers to help steer them in the right direction to remain relevant, revitalize current services, and revolutionize the way they deliver business critical services. To assist firms in choosing the correct ITSM implementation services provider, we have identified the 13 most significant providers in the category and researched, analyzed, and scored them. This report details our findings to help firms select the ITSM implementation services provider that will help them transition to the new reality of business services.

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