Wave Report

The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

April 20th, 2011
With contributors:
Bill Martorelli , Christine Ferrusi Ross , Rory Stanton

Summary

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers both. In Forrester's 65-criteria evaluation of SAP service providers we found that Accenture and IBM still lead the market for overall breadth and depth of offerings, with the greatest span of services offerings across the SAP life cycle (from advisory and process consulting through to implementation to support and hosting), industry expertise, and geographic reach. However, many options exist in this mature but rapidly changing market, from India-based firms like TCS, Wipro, Infosys, and HCL Axon to European-centric options like T-Systems and Logica to consultancies strongest in advisory — Deloitte and PwC.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.