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The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

April 20, 2011

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Why Read This Report

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers both. In Forrester's 65-criteria evaluation of SAP service providers we found that Accenture and IBM still lead the market for overall breadth and depth of offerings, with the greatest span of services offerings across the SAP life cycle (from advisory and process consulting through to implementation to support and hosting), industry expertise, and geographic reach. However, many options exist in this mature but rapidly changing market, from India-based firms like TCS, Wipro, Infosys, and HCL Axon to European-centric options like T-Systems and Logica to consultancies strongest in advisory — Deloitte and PwC.

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Table of Contents

  • The SAP Services Market Is Undergoing Rapid Change
  • SAP Services Providers Evaluation Overview
  • Services Providers Offer Diverse Approaches To Your SAP Project Needs
  • Vendor Profiles
  • Supplemental Material

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